Videos – Apply for a UK tourist visa from China on GOV.UK: User research case study

A digital service has been developed to allow visitors to the UK to apply for a visa online.

Home Office user researcher Katy Arnold talks about her team’s recent visit to China to understand at first hand the experience of Chinese holiday visa applicants to the UK.

The service is now live on GOV.UK:

Find out more about the Government Digital Service:

GDS Blog:
Subscribe to our YouTube channel:
This video is 00:01:50 long. Some videos may not be available due to the country restrictions.